What we do

Transformation, end to end.

Strategy, engineering and assurance under one roof — from the first discovery workshop to a live, SLA-backed managed service.

Service lines

Capability that spans the whole lifecycle.

Engage us for a single capability or the full programme. Either way, the directors are accountable for it.

CRM & Salesforce

Architecture-led CRM for citizen and customer service at scale, by an architect who still writes the code.

  • Sales, Service & Experience Cloud
  • Multi-brand / multi-org design
  • Case & complaint management
  • Legacy CRM migration & rescue

Cloud & Platform

Cloud-native engineering and modernisation that cuts hosting cost and unlocks delivery pace.

  • Cloud migration & resilience
  • Legacy modernisation
  • DevSecOps & automation
  • Cost & performance optimisation

Data & AI

Pragmatic data platforms and AI that put intelligence in front of the people making decisions.

  • Data engineering & governance
  • Analytics, dashboards & reporting
  • Applied & agentic AI
  • Benefits realisation tracking

Integration

API-led integration that connects complex, multi-party estates without locking you in.

  • API & event-driven architecture
  • Identity & access integration
  • Government & finance connectors
  • Middleware rationalisation

Service Design

User-centred service design that clears GDS assessments and meets accessibility standards.

  • Discovery · Alpha · Beta · Live
  • User research & journey mapping
  • WCAG 2.2 accessibility
  • Prototyping & usability testing

Assurance & Managed Service

Independent assurance and an ongoing run model that keeps platforms healthy after go-live.

  • Architecture & code assurance
  • Security & penetration testing
  • SLA-backed managed service
  • Continuous improvement
Solutions we lead

Flagship — national electronic tolling.

Where our capabilities combine into a single outcome we own. A national toll system is a high-volume, real-time payments and citizen-services platform — the kind of mission-critical government programme 5i is built to lead. We run the programme and build the platform; specialist vendors supply the roadside hardware, which we select, integrate and assure.

We lead & build

A single accountable owner for delivery — and the engineers who build the system you keep.

  • Programme & project management, governance and stage gates
  • The national platform: back-office, accounts, payments, enforcement, APIs
  • Citizen and operator channels, and the 24×7 operations console
  • Security, assurance, testing and the live operating model

We orchestrate & assure

Roadside hardware comes from proven manufacturers. We choose it, integrate it and hold it to account — so you get best-in-class equipment with no supplier lock-in.

  • ANPR cameras, RFID readers, LiDAR classifiers and gantries via specialist vendors
  • Open, vendor-neutral procurement and rigorous acceptance testing
  • Interface standards so any compliant device works with the platform
  • One accountable partner — we manage the vendors, you deal with us

Tiered & nationwide

One shared back-office behind every crossing, with three roadside tiers matched to each bridge's traffic — capital spent where it earns its return.

RFID-first, GNSS-ready

Start with proven RFID and ANPR; extend to satellite, distance-based tolling when it matures — with no roadside hardware thrown away.

Built on what works

We extend the digital-payment rails a government already trusts — as Bangladesh has with a2i and Ekpay — rather than reinventing them.

Honest about where our credibility lies.

We have not built a bridge — and we won't pretend otherwise. What we have built, repeatedly, is the hard part: government-scale platforms, payment integration, and enforcement and case workflows. That is what a national tolling system actually is.

Discuss a national programme
How we engage

A method that mirrors our name.

Five stages, five principles — a rhythm clients on both sides of the public/private line recognise.

Innovate

Discovery, options appraisal and a target architecture that challenges the brief.

Integrate

Design how systems, data and teams connect across the estate.

Implement

Build, test and deploy in agile increments to a working, assured Beta.

Insight

Instrument outcomes, surface analytics and evidence benefits.

Integrity

Assure, secure and run — accountable through Live and beyond.

Engagement models

Engage us the way that fits.

Advisory & Discovery

Short, senior engagements: target architecture, options appraisal, programme assurance or a second opinion before you commit.

Programme Delivery

End-to-end delivery of a defined outcome — scoped, built and assured by the directors, to a fixed standard.

Embedded & Managed

Senior specialists embedded in your team to build capability, or an SLA-backed managed service to run what we built.

Tell us what you're trying to change.

We'll come back with an honest view on the approach, the risks and how we'd start.